“We understand some customers are unable to pay with debit at select merchants,“the debit service provider said in a Friday social media post, adding: “Interac services are operating normally.”Â
“We understand some customers are unable to pay with debit at select merchants,“the debit service provider said in a Friday social media post, adding: “Interac services are operating normally.”Â
Interac users were having issues with their debit payments on Friday, according to third-party website and the debit service provider.
The problems appear to have begun around 4 p.m., according to the outage report, and more than 1,500 Interac users reported payment failures around 6 p.m. That number had dropped to 360 users by around 8:30 p.m.
Seventy-eight per cent of the reports said the problem was related to issues with purchases.Ìý
ARTICLE CONTINUES BELOW
Interac acknowledged that some users were having purchasing problems in a .Ìý
“We understand some customers are unable to pay with debit at select merchants. Interac services are operating normally,” the debit service provider said. It did not provide any further information.Ìý
In a later email to the Star, a spokesperson for Interac said the problem may have stemmed from issues with a payment service provider.Ìý
“Interac was informed that a payment service provider may have experienced some issues in processing transactions at selected merchants and the issue was resolved earlier this evening,” the statement reads. “We can confirm that Interac services operated normally throughout the day.”Â
Users also filed outage reports for issues with several purchase and payment-related services on Friday evening, including Visa, Moneris and Mastercard. It is unclear whether there is any connection between these and the Interac outage.
Maia Tustonic is breaking news reporter in the Star’s radio room. They can be reached at mtustonic@thestar.ca.
MT
Maia Tustonic is breaking news reporter in the Star's radio
room. They can be reached at mtustonic@thestar.ca.Ìý
To join the conversation set a first and last name in your user profile.
Sign in or register for free to join the Conversation