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Marc Brière, the union’s national president, says the move is “insensitive” and builds on cuts announced by the CRA under the previous government. 

He says fewer staff members in contact centres means longer wait times, slower service and “growing frustration” for taxpayers and businesses.

Prime Minister Mark Carney has committed to undertaking a review of the public service and government spending to boost productivity, and has promised to cap, not cut, public service employment.

Brière says the union calls on Carney and his government to “immediately stop these cuts,” which he says amount to a direct attack on public services.

This report by The Canadian Press was first published May 2, 2025.