Workers at one of the largest city-owned long-term-care homes in 海角社区官网are calling on officials to address 鈥渃hronic鈥 staffing shortages and 鈥渕ismanagement” they say are putting the quality of residents鈥 care at risk.
At a rally Monday afternoon in front of Rexdale鈥檚 Kipling Acres Long-Term Care Home, some 80 members of CUPE Local 79, the union that represents some 4,000 public nursing home workers, decried what they say are 鈥渢oxic鈥 work environments caused by 鈥渉arassment鈥 from management and overwork due to hundreds of job vacancies.
鈥淭hese workers have been dealing with unimaginable stress made worse by positions left vacant, forcing them to shoulder the burden of understaffing,鈥 Nas Yadollahi, president of Local 79 told the crowd, which responded with chants of 鈥淪hame!鈥
鈥淪taff in the city鈥檚 long-term-care homes deserve to feel safe and supported while they鈥檙e doing their jobs and the residents deserve to be cared for by staff who aren鈥檛 overworked and overwhelmed.鈥
There are 462 unfilled positions across the city鈥檚 Seniors Services and Long-Term Care division, according Local 79, which represents a vacancy rate of about 12 per cent in the union鈥檚 long-term-care positions. The union also says that just 30 per cent of the workforce across all the positions it represents in the city鈥檚 nursing homes are full-time, with the remaining 70 per cent part-time.
Local 79 says the city鈥檚 Seniors Services and Long-Term Care division is projected to report a $15.4 million surplus by the end of the year.
At Kipling Acres, a 337-bed facility and one of 10 long-term-care homes owned and operated by the City of Toronto, there are currently 32 unfilled positions, the union says, resulting in unsafe working conditions and growing number of grievances from workers.

Palma Clarke, a personal support worker at Kipling Acres said she has dealt with racism for years. “When I tried to speak up, I was silenced by managers 鈥 Today I鈥檓 not silent anymore. I鈥檓 standing tall.鈥
Nick Lachance/海角社区官网Star鈥淲e are dealing with more than just low staff levels. We are facing racism, intimidation, reprisal, retaliation, harassment,鈥 said Palma Clarke, a Personal Support Worker (PSW) who works at Kipling Acres. Clarke, who is Black, says that for years she has put up with racist comments.
鈥淲hen I tried to speak up, I was silenced by managers 鈥 Today I鈥檓 not silent anymore. I鈥檓 standing tall.鈥
In emails to the Star, the City of 海角社区官网said it “does not tolerate discrimination or harassment and is committed to promoting respectful conduct, tolerance and inclusion.” The city added that it has implemented a Human Rights and Anti-Harassment/Discrimination (HRAP)聽policy, which outlines how to report discrimination and harassment, and “remains committed to supporting the overall health and well-being of all staff in its long term care homes.”
鈥淲e recognize that the work can be demanding and we take seriously any concerns brought forward by city staff,鈥 the city said. 鈥淥ver the past few years, the city has created space to actively engage long-term-care workers within all of its homes. Through this ongoing engagement, meaningful improvements have been made for staff, as well as the more than 2,600 people living in city-operated long term care homes, both proactively and as a result of staff feedback.鈥
In its email, the city would not address questions about, nor acknowledge, an independent third-party investigation the union says was conducted at Kipling Acres earlier this year.
Yadollahi said her union has asked the city for the results of the investigation, but nothing has been forthcoming. It is now trying to obtain a copy of any investigation report through a freedom-of-information request.
The union鈥檚 concerns come at a time when demand for long-term-care beds in the city far outstrips supply.
At the same time, the number of beds in the city has been dropping over the last three years with the shutdown or announced closure of six privately-owned nursing homes, many of which cannot afford to renovate their facilities to meet new provincial design standards.
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